FICO

November 2019 - Present

San Rafael, CA / Fairfax, VA

July 2017 - October 2019

San Rafael, CA

KEY PROJECTS

Champion design, user, and training documentation for optimization software deliveries on rapid client-defined timelines as part of small software delivery teams
Write SOPs for internal team processes and tool adoption (e.g., code spellcheck checklist, Getting Started with Bitbucket, Getting Started with Docker, Managing Jenkins, and more)
Participate with the FICO Tech Pubs group to improve processes, test new documentation portal system, and test CMS upgrade from SDL Live Content Architect (2014) to SDL Tridion Docs (2020)
Execute DevOps tasks (Docker, Jenkins, Jira, cloud server management, and user access)

ACCOMPLISHMENTS

Implemented text library best practices for our software UI to enable future localization
Gained team buy-in to Jira by taking initiative to drive scrum and planning meetings until team leaders felt comfortable driving meetings with the tool
Recognized by a team Program Director for …able to quickly grasp and adapt to the Xpress (Insight) delivery methodology (Jira, SVN, Git), supporting in all stages of the project, including assisting with testing and training the end-users…This award is a recognition of commitment and enthusiasm that PBJ brings to the team.
Recognized by a team Technical Architect for …contributions on creating excellent and informative documentation for the Xpress based solutions delivered to clients…In addition, PBJ has taken the ownership of managing the Jira projects and volunteered to put together extensive ‘How to’ guides for using Bitbucket, Jira, Docker, etc.
Recogized by a team developer for PBJ is an ideal team-player, always making you feel important, and always leaning forward. His desire to improve existing processes and move our documentation and testing procedures into the future, have been a major factor in FICO’s success.

FICO®